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General Insurance Code of Practice.

The General Insurance Code of Practice 2014 came into effect on July 1, 2014, with a 12-month period for insurers to transition to the Code by June 30, 2015.

The Code, which is written in plain English, sets out the standards that general insurers must meet when providing services to their customers, such as being open, fair and honest. Click here to download the PDF

Info retrieved from www.codeofpractice.com.au